Refund policy

Returns & Exchanges

Return Policy

  • We accept returns within [Insert Number] days of delivery. Items must be:
    • Unused, unwashed, and in their original packaging.
    • Accompanied by proof of purchase.
  • Certain items, such as custom or final sale items, are not eligible for return.
  • How to Initiate a Return
  1. Contact us at [Your Contact Email] with your order number and reason for return.
  2. We will provide you with a return authorization and shipping instructions.
  3. Once we receive the item, we will process your return within [Insert Number] business days.

Refunds

  • Refunds will be issued to the original payment method.
  • Shipping fees are non-refundable.
  • It may take up to [Insert Number] days for your bank to process the refund.

Exchanges

  • If you received a defective or incorrect item, please contact us immediately for a replacement.
  • Exchanges are processed upon receipt of the returned item.

Return Shipping Costs

  • Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.
  • We recommend using a trackable shipping service, as we are not responsible for lost return shipments.